LEGAL
Refund Policy
This policy explains how refund requests for DevNest digital courses are reviewed. It should be read before completing a purchase.
Digital course purchases
DevNest provides digital educational content. Course access is normally made available after successful payment and account verification.
Requesting a refund
Submit a request through the Contact page using the name and email associated with your purchase. Include the course name and payment reference, but never send complete card or banking details.
Eligibility review
Refund eligibility depends on the terms presented at checkout, the time elapsed since purchase, course consumption, duplicate charges, and applicable consumer law. Requests are reviewed individually and are not automatically approved.
- Duplicate or incorrect charges will be investigated.
- A course that cannot be accessed after reasonable troubleshooting may qualify for a remedy.
- Refunds may be declined where a substantial portion of the digital course has already been accessed or completed, except where required by law.
- Abuse, account sharing, or violation of the Terms of Service may make a purchase ineligible.
Processing
Approved refunds are returned to the original payment method. Processing time is controlled by the payment provider and the customer’s bank. Any non-refundable transaction or currency-conversion fees charged by third parties are subject to their terms.
Consumer rights
Nothing in this policy limits non-waivable rights available under applicable consumer law. If local law provides stronger protections, those protections apply.
Contact
Use the DevNest Contact page for refund and billing questions before starting a payment dispute, so the team has an opportunity to review the transaction.